Privacy Policy

Privacy Statement

At Plus-Plus A/S UK, we take your personal privacy seriously. Personal information means any data that can directly or indirectly identify you.

We collect, process, and store personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We want to be transparent about why we collect certain information, how we use it, and your rights regarding your data. We encourage you to read our Privacy Policy carefully to understand how your personal information is handled.

If you have any questions or concerns, please feel free to contact us.

Personal information handler:

Plus-Plus A/S UK
hello@plus-plus.com

The personal information we process

It’s possible that at some point that we may handle some of the following information about you:

  • Name
  • Gender
  • Address
  • Email address
  • Phone number
  • Payment information
  • Username and password
  • Basket contents
  • Favourite Products
  • Customizations of the website, such as recently viewed products, language and currency information
  • IP address
  • Order information, such as delivery and billing addresses, order comments, delivery information, which products you purchased, how you came to our website, and which payment method you used at the time of purchase.
  • Technical information for support purposes, such as your browser, browser headers, visited pages and products, and error messages.
  • Other information that you provide via email or similar.

The primary purposes for processing your personal information are to fulfill your orders, manage enquiries and expressions of interest, maintain our customer relationship, handle complaints, and deliver goods and services in accordance with our agreements with you. Additionally, your information may be used to improve our business operations and methods, conduct market and business analysis, generate statistics, and promote our products and services.

How We Store and Protect Your Personal Information

At Plus-Plus A/S, we take the security of your personal data seriously and tailor our data protection measures to each specific situation. Any personal information you send to us over the internet is encrypted to ensure its confidentiality.

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected and in compliance with applicable laws and regulations. While we retain your data, we may use it to promote our products and services. If you cease to be a customer, we will retain the necessary information for marketing purposes for a maximum of one year, after which your data will be either anonymised or securely deleted. Should you opt out of receiving newsletters, we will promptly remove your details from our mailing list.

Access to your personal information within our organisation is limited strictly to employees who require it to perform their duties.

Your personal data is primarily stored and processed by Plus-Plus A/S. However, we may share your information with trusted third parties such as manufacturers, subcontractors, IT and marketing providers, payment processors, carriers, and other business partners. This is done solely to fulfil our contractual obligations and provide you with the best possible service.

We may also disclose your personal information if required to do so by law or by order of a competent authority or court.

Wherever possible, we avoid transferring your personal data outside the UK or the European Economic Area (EEA). In some cases, transfers outside these regions may be necessary to fulfil your orders or to use the services of certain IT or other suppliers based outside the UK/EEA. In such instances, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

Cookies and Your Data Protection Rights

Right of Access

You have the right to request information about the personal data we hold about you, free of charge, at least once a year. This includes access to the data we process and store. You also have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer that data to another data controller (data portability).

Right to Erasure (Right to be Forgotten)

In certain circumstances, you have the right to request the deletion of your personal data. For example, if you believe we no longer need your information for the purposes it was collected or if your data has been processed unlawfully. However, there are cases where we are legally required to retain certain information. You may contact us to request the deletion of your personal data.

Right to Restrict Processing

You have the right to ask us to restrict how we process your personal data in specific situations—for example, if you believe the data we hold is inaccurate, you can request correction. You can also request that your data is not used for direct marketing purposes. Additionally, once we are no longer legally required to retain your data, you may request that we limit its processing.

Right to Object

You have the right to object to the processing of your personal data for particular purposes, including marketing. If you choose to exercise this right, please specify which processing activities you do not consent to.

Right to Lodge a Complaint

If you have concerns about how we process your personal data, you are encouraged to contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

Verification of Identity

To protect your privacy and security, we will need to verify your identity before fulfilling any data access, correction, deletion, or other requests.